Terms & Conditions

Support terms of service and Jigoshop user licence

Jigoshop and WordPress Licensing

WordPress is distributed under the terms  of the GNU General Public License(‘GPL’) which is an open source licence under the terms of which anyone is free to modify and redistribute its source code provided they comply with certain conditions.Jigoshop is a modified source code version of WordPress and therefore needs to comply with section 5 of the GPL.It provides that :

  • The work must carry prominent notices stating that it is modified and giving a relevant date:

NOTICE: TO WHOM IT MAY CONCERN:JIGOSHOP IS A MODIFIED VERSION OF WORDPRESS SOURCE CODE:DATE OF LAST MODIFICATION BY JIGOWATT LIMITED: 1/02/2012

  • The work must contain prominent notices stating that it is released under this license[the GPL] and any conditions added under section 7 [Additional Terms]:
  • You must license the entire work, as a whole, under this License[the GPL] to anyone who comes into possession of a copy. This License will therefore apply,along with any applicable section 7 additional terms,to the whole of the work,and all its parts,regardless of how they are packaged.

However the GPL does not apply to any independently produced Apps (that is,any software provided by Jigowatt Limited but produced by a third party) forming part of an ‘Aggregate’ for the purposes of clause 5 of the GPL

Technical Support Terms of Service

  1. Services Upon accepting a subscriber for either the ‘Jigoshop Club’, ‘single site’, Multiple’ or ‘Developer’ versions of its Technical Support offering in connection with the Jigoshop product (‘Support Services’), Jigowatt Limited will provide support services subject to these terms. Jigowatt Limited reserves the right to amend limit or suspend or terminate the support services provided at any time without prior notice. However subject to this it will generally make reasonable efforts to resolve any issue requiring support services via the support forum and/or using one of the following means: (a) providing information via the forum which solves the problem; (b) providing information as to how to obtain a software solution that will solve the problem; (c) providing notice that the problem is caused by a known, unresolved issue or an incompatibility issue; (d) by providing an upgrade to a newer version of the product; (e) by identifying the problem as being caused by or related to the customer’s server, operating equipment or other software. The level of support provided by the support services assumes a working customer knowledge of WordPress to a professional website designer/constructor level. It is not a retail website design service for the general public. Each support services agreement at the ‘single site’ level is designed to be used by the subscriber from the registered subscriber email for the purposes on the nominated URL site address registered at the time of subscription. Each support services agreement at the ‘Mulitple’ level is designed to be used by the subscriber from the registered subscriber email for the purposes on the 3 nominated URL site addresses registered. They are not transferable or sub-licensable to any third party, nor is it intended as a replacement for time-critical helpdesk or on-site support where a loss of functionality could result in a loss of business or profits.
  2. Response Times Jigowatt Limited will make reasonable efforts to respond within advertised response times but does not guarantee that a response will be provided within a specified time period. In particular responses will be provided only during normal UK working hours of its support facility, in the English language only, and to a registered subscriber.
  3. Remote Access Jigowatt Limited may require remote access to the customer’s computer system for diagnostic and problem solving purposes. Jigowatt accepts no responsibility for the removal of installed software necessary to make such remote access possible.
  4. Exclusions Jigowatt Limited does not provide on-site or over the phone support services unless separately specified. This package does not provide support with issues relating to internet, email, file management, network configuration, or customising, designing ,styling, planning, scripting, or programming projects. In particular it is not a support service designed to be used on its own for the purposes of website design and construction by individuals who are unfamiliar with WordPress.
  5. Customer Responsibilities The customer warrants that it is a business user and not a consumer. It accepts full and sole responsibility for developing and implementing a satisfactory full data backup and a disaster recovery capability facilitating complete data recovery including restoration or reconstruction of all lost or altered files data or programs, and the security of all its confidential proprietary and classified information, and all personal data under the Data Protection Act in the United Kingdom.
  6. Disclaimer To the full extent permitted by law, and in the United Kingdom save as relates to Jigowatt Limited’s liability for personal injury or fraud: All implied warranties are excluded including any implied warranty as to merchantability or fitness for purpose. Jigowatt Limited shall have no liability for any indirect, special, incidental or consequential loss or damages including without limitation any liability for loss of profits or arising from delay or involving interruption of business or impairment of functionality. Its support services are provided in good faith but it accepts no duty of care or contractual liability for any negligent act or statement. The Customer’s agreement is with Jigowatt Limited and not any individual employee, staff member or officer of Jigowatt Limited and the Customer waives any claim he may have against any of them.
  7. Limitation The Customer and Jigowatt Limited agree that the liability of Jigowatt Limited including for costs shall be limited to a sum equal to the amounts paid excluding VAT if applicable by the Customer to Jigowatt Limited for the Support Services.
  8. Privacy Policy and Data Protection The customer acknowledges that it is necessary for Jigowatt Limited to collect, process and use Customer data in order to monitor its performance of the Support Services. Jigowatt Limited will keep confidential all Customer data obtained in the course of the performance of the support services.
  9. General. If a court of competent jurisdiction holds that any provision of these Terms is invalid or unenforceable, the remaining provisions will remain in full force and effect, and the parties agree to modify the invalid or unenforceable provision by replacing it with such valid and enforceable provision as most closely achieves the original intent and economic effect of these terms as originally drafted. These terms are governed by and are to be construed in accordance with English Law and Jigowatt Limited and the Customer submit to the non-exclusive jurisdiction of the English Courts for the purposes of resolution of any dispute.

Jigowatt Ltd, East Wing, Greenhill House, Thorpe Road, Peterborough, PE3 6RU
VAT: 125 4645 21 | Company Registration Number: 6447684 | Tel: 01733 267775

 

You may not claim intellectual or exclusive ownership rights to any of our products. All products are property of Jigowatt Ltd. They are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur out of the use or inability to use our products.

1. Plugin Licensing

See here for the Jigoshop Commerical Edition licence (http://jigoshop.com/licence/commercial-edition)

2. Site content

All site content, including imagery and documentation that is published on Jigoshop.com is the property of Jigowatt Ltd. Any replicated site content must be authorized in advanced. Content from this site shall not be used or exploited for commercial or non-commercial purposes without the prior written consent of Jigowatt Ltd.

3. Pricing

Jigoshop reserve the right, at any time, to modify or discontinue, temporarily or permanently, a support or membership plan including support with or without notice. Prices of all products are subject to change. Notice of price changes will be made on the site.

4. Refund Policy

As we are offering non-tangible digital goods, we do not generally issue refunds after the purchase has been made. We will be happy to consider a refund within the first 30 days of your purchase if you are unable to get the plugin/extension/theme to install properly on your website or if the plugin fails to perform the basic functions as designed and you have worked with our support team to try to resolve these issues. Refunds will be granted at the sole discretion of Jigowatt, Ltd. No refunds will be given after 30 days from the initial purchase. Please note that by purchasing any of our plugins or themes, you agree to the terms of the Refund Policy.

5. Support policy

Jigoshop, themes and extensions are offered “as is” and with no implied meaning that they will function exactly as you would like or will be compatible with all 3rd party components and plugins.

The Jigoshop Community Forum is available to all internet users, via a registration process, however, it is not a substitute for the Premium Support System.

Premium Support is available only to individuals with an active support plan. Subscribing to a support plan gives you access to our support ticket system and documentation.

For more information, see the support Terms & Conditions.

6. Warranty

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

In addition to the above disclosure, Jigoshop is licensed under The GNU General Public License; Version 3 (v3). For the developers’ and authors’ protection, the GPL also clearly explains that there is no warranty explicitly implied for the use of Jigoshop or it’s derivatives.

7. Transactional Emails

Jigowatt Ltd. may on occasion send you email notifications related to Jigoshop, themes, and extensions. These transactional emails may include notification of membership changes, changes to our terms and conditions, membership expiration notices and other transactional emails related to your Jigoshop membership or account.

8. Acceptance

By registering on jigoshop.com or by purchasing our product(s) you indicate that you have read and agree the Terms & Conditions detailed on this page.

Premium Services

1. Support

Upon accepting a subscriber for ‘single domain’, ‘multiple domain’, or ‘unlimited domain’ version of its Technical Support offering in connection with the Jigoshop product (‘Support Services’), Jigowatt Limited will provide support services subject to these terms. Jigowatt Limited reserves the right to amend limit or suspend or terminate the support services provided at any time without prior notice. However subject to this it will generally make reasonable efforts to resolve any issue requiring support services using one of the following means: (a) providing information which solves the problem;(b) providing information as to how to obtain a software solution that will solve the problem;(c)providing notice that the problem is caused by a known, unresolved issue or an incompatibility issue; (d) by providing an upgrade to a newer version of the product; (e) by identifying the problem as being caused by or related to the Customer’s server, operating equipment or other software.

The level of support provided by the Support Services assumes a working Customer knowledge of WordPress as a content management system as well as basic understanding of HTML, CSS and PHP languages. It is not a retail website design service for the general public. Each support services agreement at the ‘support club’ level is designed to be used by a single named professional accessing the service from the registered subscriber email. Each support services agreement at the ‘single site’ level is designed to be used by the subscriber from the registered subscriber email for the purposes on the nominated URL site address registered at the time of subscription. It is not transferable or sub-licensable to any third party, nor is it intended as a replacement for time-critical helpdesk or on-site support where a loss of functionality could result in a loss of business or profits.

2. Premium Content

Jigoshop ‘premium content’ including but not limited to Themes and Extensions are commercially licensed and not in any instance provided under the GPL license. For a copy of these Terms and Conditions please contact info@jigoshop.com

3. Response Times

Jigowatt Limited will make reasonable efforts to respond within advertised response times but does not guarantee that a response will be provided within a specified time period.In particular responses will be provided only during normal working hours of its support facility, in the English language only, and to a registered subscriber.

4. Remote Access

Jigowatt Limited may require remote access to the Customer’s computer system for diagnostic and problem solving purposes. Jigowatt accepts no responsibility for the removal of installed software necessary to make such remote access possible.

5. Exclusions

Jigowatt Limited does not provide on-site, email or over-the-phone support services unless separately specified. This package does not provide support with issues relating to internet, email, file management, or network configuration. In particular it is not a support service designed to be used on its own for the purposes of website design and construction by individuals who are unfamiliar with WordPress.

Jigowatt Ltd. reserve the right to change or modify current Terms and Conditions without prior consent.