Compare Support Packages

In order to provide our clients with a fast way to determine what is covered under various levels of support, Jigoshop team have prepared this comparison page with all the Support Packages offered for our software.

Small Business Support

Support level Response time Guaranteed Fix Support via What is covered? What is NOT supported? Monthly Cost
Basic Level 2 working days No E-mail Jigoshop Core, Jigoshop Plugins, Jigoshop Themes 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO $40
Premium Next Business Day (NBD) No E-mail Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO $200
Full Website Support 8 hours Yes E-mail Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core Improvements, PCI DSS Compliance (not accreditation), SEO $500
Full Website Management 4 hours Yes E-mail (Everything)Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO $800 + % from sales(not profit)
AD-HOC Emergency 4 hour Yes E-mail $40

Enterprise Level Support

Support level Response time Guaranteed Fix Support via What is covered? What is NOT supported? Monthly Cost
Basic Level Next Business Day (NBD) No E-mail Jigoshop Core, Jigoshop Plugins, Jigoshop Themes 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO $200
Premium 8 hours No E-mail Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO $500
Full Website Support 1 hour Yes E-mail Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, PCI DSS Compliance (not accreditation) Improvements, SEO Request a quote
Full Website Management 1 hour Yes E-mail (Everything)Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO Request a quote
AD-HOC Emergency 1 hour Yes E-mail $200

All prices without VAT.

Jigoshop