Compare Support Packages

In order to provide our clients with fast way to determine what is covered under various levels of support, Jigoshop team have prepared this comparison page with all the Support Packages offered for our software.

 

Small Business Support

Support level Response time Guaranteed Fix Phone Support What is covered? What is NOT supported? Monthly Cost
Basic Level 2 working days No No Jigoshop Core, Jigoshop Plugins, Jigoshop Themes 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compilance (not accreditation), SEO $40
Premium Next Business Day (NBD) No No Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compilance (not accreditation), SEO $200
Full Website Support 8 hours Yes Yes Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core Improvements, PCI DSS Compilance (not accreditation), SEO $500
Full Website Management 4 hours Yes Yes (Everything)Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compilance (not accreditation), SEO $800 + % from sales(not profit)
AD-HOC Emergency 1 hour Yes Yes $40

Enterprise Level Support

Support level Response time Guaranteed Fix Phone Support What is covered? What is NOT supported? Monthly Cost
Basic Level Next Business Day (NBD) No No Jigoshop Core, Jigoshop Plugins, Jigoshop Themes 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compilance (not accreditation), SEO $200
Premium 8 hours No Yes Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compilance (not accreditation), SEO $500
Full Website Support 1 hour Yes Yes Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, PCI DSS Compilance (not accreditation) Improvements, SEO Request a quote
Full Website Management 1 hour Yes Yes (Everything)Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compilance (not accreditation), SEO Request a quote
AD-HOC Emergency 1 hour Yes Yes $200

All prices without VAT.