Compete with the big boys in eCommerce by offering ClickDesk live support chats and calls for your store with this free plugin. embed a Live Chat button, along with online forms on your Jigoshop store to let visitors click to chat with you directly or make a call to your operators by using a free local access number in more than 40 countries or via their internet browser.
ClickDesk Live Support benefits:
In addition to providing additional opportunities for sales and support to your customers, Clickdesk also offers help for store owners and managers with the following:
- Receive live chats using the platform of your choice: Gtalk, Skype, MSN, Yahoo or AOL
- Integrated helpdesk ticketing system for emails and offline messages
- Free to use for up to 50 chats per month.
- Integrated social toolbar with Facebook, Twitter, and other social networks.
- Fully customisable
- Integrations methods for many CRM services including Zendesk, Salesforce, Zoho.
Even better is that this is extremely simple to set-up and get live:
- Install and activate the plugin
- Add operator
- Create a department and add this operator
- Click on “Install Plugin” to see ClickDesk live on your website
- Click on ‘Add HelpDesk’ if you would like to enable the built-in lite helpdesk feature
Not only can you provide better levels of support and customer service, but the live chats and improved response times also give you more opportunity to sell via upsells or additional solutions after establishing a direct relationship with your customers/users.