SMB Level – Ad-Hoc Emergency Support was created for all those small and medium business owners who want to focus on expanding instead of fixing problems that may occur when running a website.
For only one upfront payment of $480 per year, we will provide support for your website with a guaranteed fix of any problems with themes, custom functions, software upgrades, and plugins. This service is available for you 24h a day on weekdays (with limited access over weekends/holidays and the maximum of up to 4 hours per month covered) for one year and the response time never exceeds four hours.
In the unlikely case you are not satisfied with this service we will return your money even up to 14 days after the purchase.
Response time: 4 hours
Guaranteed Fix: Yes
What is covered: Fixing issues with themes, custom functions, software upgrades and plugins
The maximum amount of hours covered: 4h/month
Service availability: 24/5
Duration: 12 months
Payment terms: Upfront for 12 months